Personal injury insurance claims are complicated and challenging. Saying the wrong thing to the wrong person can penalize you. Initially, you will need to call your insurance company to file your claim and provide basic information. But, most personal injury victims are unprepared for the call they will receive from the other driver’s insurance company. It is important to be prepared for this call so that you don’t admit fault or say something that may reduce the value of your case involving car accident insurance.
If you have hired a lawyer, you can likely avoid this often awkward phone call. Simply ask the insurance representative to contact your lawyer for case details. Even better? Hire experienced personal injury lawyers at Mezrano Law Firm to fight for you with car accident insurance claims.
Read on to learn about nine tips that can help you deal with the other insurance company. It can be overwhelming, but it’s better to be prepared and know what to expect.
Never Admit Fault
Never admit fault or say that you are sorry. The insurance company’s adjuster is looking for words that indicate fault or an admission of negligence in order to reduce the value of your claim. Don’t say anything that would suggest you were the cause of the accident or that you have remorse for your actions.
Prepare to Write Down Everything Said
If possible, you should jot down every detail in writing during the call. If you cannot write during the call, get to pen and paper afterward, and take down everything you remember. Having your record of what happened can keep you from getting tricked by an insurance company. Have proof of the actions you took and the words you said.
Do Not Allow Recording of Your Statement
You should never permit the insurance company to record your statement. There is a high chance that they will try to use your own words against you. The insurance contact should ask, but you should ensure that they do not record you by clearly asking them not to do so. Avoiding such a recording will help if you mess up your words or recollect details incorrectly regarding car accident insurance claims.
Ask Who Is Speaking
Know who you are speaking to so you can work with that information later if an issue arises. There are a few things you should ask them and take down on the phone.
You might ask this individual for:
Once you have this information, you can better track your case and have a way to report them if something goes wrong with situations involving car accident insurance.
Don’t Offer Personal Info
Insurance companies do not need to know all your personal information. There are only a few items that you should give them if they call.
You can share:
You should not give them your employment status or any personal information beyond that. If they push for more, kindly inform them that you do not need to provide these items. This action will prevent anything from being used against you.
Stick With Basic Details
When describing the car crash, stick to the basic details. Do not go into more depth than necessary, as more information may lead to your words being used against you.
You can tell them about:
If they push more, inform them that is all you can share and that the case is pending.
Don’t Discuss Injuries
If asked how you’re feeling, decline to comment. Don’t express that you’re feeling fine or that you’re better than before. Further, don’t comment about your injuries or share any details – especially before you’ve had a full diagnosis from a medical professional, as your diagnosis may be worse than initially perceived.
Don’t Accept Settlement Offer
The initial offer is rarely enough to cover your damages. If they offer you an amount right away, do not take it. By holding out, you can increase the chances that you will get all of your injuries and damages covered. Car and medical repairs can be costly. Do not get scammed into taking less than you deserve by agreeing to an offer over the phone.
Lastly, remember to stay calm. These callers are people just as much as you are. Avoid losing your cool and keep everything cordial for this short call. Being aware of what to expect and using the tips above will help you stay calm and collected, which should help your outcome.
Count on Mezrano Law Firm
Insurance claims are complicated and saying the wrong thing to the other insurance company may reduce the value of your claim. Be prepared for that call or better, hire an experienced personal injury lawyer at Mezrano Law Firm to help determine the best legal strategy for your case. As a bonus? When the adjuster calls, you can tell them to talk to your lawyer. Mezrano Law Firm wants to be your first call. Our experienced Alabama personal injury lawyers protect the rights of the injured throughout the state. We have offices in Birmingham, Florence, Gadsden, Mobile, Montgomery, and Tuscaloosa to serve you. Schedule your free initial consultation to discuss your case by calling 205-654-8017 or filling out our contact form. If you have a case, you have a lawyer. Call us now to learn more about what we can do for you.